Refund & Cancellation Policy

1. Service Cancellation

Clients may cancel a project agreement at any time by providing written notice to our team. Depending on the stage of the project when cancellation occurs, specific billing terms apply:

• Discovery & Planning Stage: If canceled before active development or design has begun, any unspent deposit will be fully refunded within 7-10 business days.
• Active Development Stage: If canceled while the project is in progress, you will be billed only for the hours/milestones completed up to the date of cancellation. Remaining deposit funds will be refunded, or a final invoice will be issued for completed work exceeding the deposit.
• Completed Projects: Once a project is completed, approved, and delivered (either deployed or source code handed over), no cancellations are accepted.

2. Refund Eligibility

Refunds are evaluated on a case-by-case basis. You may be eligible for a refund if:

• We fail to deliver the agreed-upon scope of work as outlined in the project contract or proposal.
• We are unable to start the project within the agreed timeframe due to internal delays on our part.
• There is a mutual agreement that the project cannot proceed due to unavoidable technical constraints discovered before heavy development begins.

3. Non-Refundable Services

The following services and fees are strictly non-refundable once executed or purchased on behalf of the client:

• Domain name registrations.
• Third-party web hosting or cloud server setups (e.g., AWS, DigitalOcean).
• Software licenses, API keys, or premium plugins purchased explicitly for your project.
• Graphic assets, UI/UX raw files, or stock images already delivered and approved.
• Hours spent in consultation, strategy, or infrastructure planning.

4. Maintenance and Subscriptions

If you are subscribed to a monthly retainer or maintenance contract with Kantrix Softwares, you may cancel your subscription at any time with a 30-day notice. Services will remain active until the end of your current billing cycle. We do not provide prorated refunds for mid-cycle cancellations.

5. Requesting a Refund

To initiate a cancellation or refund request, please contact our support team immediately. Provide your project details, invoice number, and the reason for your request. Our billing team will review the request and respond within 3-5 business days.